H&M Visual Merchandiser - Maine Mall

H&M • South Portland, ME

1d

About The Position

The Visual Merchandiser contributes to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. The role executes visual, commercial, and styling curation for the store according to company guidelines, using trend and competitor awareness to inform, coach, and develop colleagues.

The position combines store sales and profit support, fashion and trend awareness, team development, and visual and commercial execution. It includes planning and adapting work with Store Management and the Area Visual Manager; maintaining campaigns, displays, merchandise, customer flow, signage, and store navigation; and helping the team deliver consistent product presentation and customer service. The role also supports store projects and follows operational, legal, safety, and sustainability practices.

Requirements

• Curiosity, creativity, proactivity, solution-focused thinking, flexibility, and effective communication skills.
• Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
• Experience using solution-focused approaches to improve product presentation and commercial execution in a store.
• Good knowledge of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage, follow up, and act on the selling equation and weekly sales reports.

Responsibilities

• Contribute to the store’s OMNI customer experience by ensuring visual and commercial curation follows guidelines, and represent the brand positively during customer interactions.
• Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
• Launch and maintain global campaigns and sale activities on time and according to brand standards.
• Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
• Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and meet sales targets, store goals, and budget.
• Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
• Stay current on fashion, trends, products, brands, competitors, and relevant influencers; use trend knowledge and mood boards to inform styling and product presentation.
• Share and communicate seasonal changes, fashion trends, visual and commercial information, and price perception guidance with store teams.
• Coach and develop the Store team’s visual and commercial skills, daily routines, and best practices to maintain product presentation and customer service standards.
• Develop talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
• Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
• Support Sales Market and Area teams with expansion and store project needs.
• Execute visual and commercial styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and visual and commercial guidelines.
• Follow sample-picking routines for stockroom garment quantities, accessories, and shoes to create clear trends and stories.
• Execute window displays and styling according to guidelines.
• Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
• Maintain price signs in windows and throughout the store according to global strategy and Sales Market requirements.
• Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
• Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
• Work with the Area Visual Manager to maintain current store navigation in line with guidelines and store layout.
• Ensure the store has sufficient sale and other activity point-of-sale materials according to local routines.
• Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking.
• Paid time off, including a community day to serve the local community.
• Wellness and family support programs.
• Employee discounts at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed