H&M Visual Merchandiser - North Star Mall

H&M•San Antonio, TX

About The Position

The Visual Merchandiser contributes to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. This role executes visual, commercial, and styling curation for the store according to visual and commercial guidelines, using trend and competitor awareness to inform, coach, upskill, and develop colleagues. The position works with Store Management and Area Visual teams to plan workload, support sales and customer satisfaction goals, maintain visual standards, and carry out campaigns and store activities. It also helps the store team build visual and commercial capabilities and maintains an engaging, safe, clean, and organized sales floor and back of house. The expected base salary range is $16.50–$18.98 per hour. The role is non-exempt and hourly.

Requirements

Fashion interests and leadership skills.
Ability to work in a dynamic environment and apply visual and commercial experience.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, and a solution-focused approach.
Effective communication skills and ability to achieve results cross-functionally.

Responsibilities

Contribute to the store’s total OMNI customer experience through visual and commercial curation according to guidelines, and represent the H&M brand positively in customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure good garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and create actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
Stay informed about fashion trends, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
Share and communicate seasonal changes, fashion trends, visual and commercial information, and in-store communication with store teams.
Coach and develop store colleagues’ visual and commercial skills, support daily routines and best practices, and train new colleagues through onboarding.
Organize and deliver visual and commercial upskilling, complete required Visual Competencies and Commercial 4 All trainings, and support Area and Sales Market teams with store expansion projects.
Execute store visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, trends, mood boards, and guidelines.
Carry out sample-picking routines, including selection of garments, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines; maintain commercial layouts, fixtures, customer flow, and trend story placement.
Maintain price signs in windows and throughout the store according to global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure sufficient sale and other activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount card for H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Development opportunities around the globe.