H&M Sales Advisor - North Star Mall

H&M Group • San Antonio, TX

7h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. The role supports customers throughout their shopping experience and promotes the H&M brand, the Hello Member loyalty app, and in-store sustainability initiatives.

The Sales Advisor works with colleagues and store management to support sales targets, maintain product availability and presentation, and keep the sales floor and back of house clean and organized. Duties include garment care and replenishment, fitting room and checkout operations, maintaining merchandise displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. The role also involves keeping up with fashion trends, following store procedures and legal and health-and-safety requirements, and participating in relevant onboarding and training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created and presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and applicable legal and health-and-safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Access to a global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed