H&M Visual Merchandiser - Burlington Mall
About The Position
As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store in line with visual and commercial guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role involves coordinating visual and commercial work with Store Management and Area teams, following sales performance and identifying opportunities, and maintaining campaign, styling, layout, navigation, signage, lighting, and presentation standards. You also help ensure the store is clean, organized, safe, and equipped with appropriate promotional materials. You share fashion and trend knowledge, support colleagues' development, and contribute to store projects and expansion needs. The position is hourly and non-exempt, with an expected base salary range of $21.00–$24.34 per hour. The posting describes benefits including health and insurance coverage, retirement, paid leave and time off, staff discounts, and development opportunities.
Requirements
- Fashion interests and leadership skills, with visual and commercial experience applicable to a dynamic environment.
- Experience being solution-focused to improve product presentation and commercial execution in a store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
- Curiosity, creativity, proactive and solution-focused approach, flexibility, and effective communication skills to achieve results cross-functionally.
Responsibilities
- Contribute to the store’s total omni-channel customer experience through visual and commercial curation according to guidelines.
- Represent H&M positively during customer interactions.
- Organize and plan workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
- Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
- Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
- Follow sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve targets and goals.
- Follow procedures, omni-service best practices, operational routines, legal requirements, and store communications.
- Stay current on fashion, trends, styles, products, brands, competitors, and relevant influencers; use trend awareness to inform styling and product presentation.
- Share seasonal, fashion, visual, commercial, and in-store communication information with store teams.
- Coach and develop Store team visual and commercial skills, routines, and best practices, and train new colleagues.
- Organize and carry out visual and commercial upskilling, complete assigned Visual Competencies and Commercial 4 All training, and support store project needs.
- Execute visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, trends, mood boards, and guidelines.
- Carry out sample-picking routines, including appropriate stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
- Execute window and in-store styling according to guidelines and maintain commercial layout, fixtures, and customer flow.
- Maintain price signs in windows and throughout the store according to guidelines and requirements.
- Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
- Maintain display forms, fixtures, and fittings with sustainability in mind.
- Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and layout.
- Ensure appropriate quantities of sale and other activity materials, including point-of-sale materials.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Development opportunities and access to a global talent community.
- Colleague Resource Groups for community and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
