H&M Sales Advisor - North Star Mall

H&M • San Antonio, TX

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, help customers find products, and actively promote sales. You also support garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house while collaborating with the store team to deliver an excellent customer experience.

The role includes promoting the Hello Member loyalty app and in-store sustainability initiatives, supporting sales targets, keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and taking part in relevant onboarding and training. Retail operations include handling the garment cycle, fitting rooms and checkout, maintaining displays and stock levels, supporting OMNI and in-store technology services, and assisting with store opening and closing. The position is hourly and non-exempt, with a listed pay rate of $12.75 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage with customers, explain fashion trends, stories, and products, and promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discounts across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed