H&M Sales Advisor - Fayette Mall

H&M • Lexington, KY

6d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information and products, actively promotes sales, the Hello Member loyalty app, and in-store sustainability initiatives, and supports the store team in reaching sales targets.

The position also involves completing the garment cycle, including unpacking, replenishment, steaming, and garment care; operating fitting rooms and checkout areas; maintaining clean and tidy sales-floor and back-of-house areas; and supporting merchandise presentation and visual guidelines. Sales Advisors follow store procedures, routines, health and safety guidelines, and applicable legal requirements; participate in relevant training; share knowledge and feedback with colleagues; and support opening and closing the store.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products offered in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers throughout the store and the OMNI experience where available.
• Engage in conversations with customers, provide excellent service, and guide them through fashion trends, stories, and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Support commercial and operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.
• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed