H&M Store Manager - Fayette Mall

H&M Group•Lexington, KY

12h•$64,300 - $77,480

About The Position

The Store Manager is responsible for delivering the store’s holistic omni-customer experience and maintaining visual and commercial standards according to the store format, global guidelines, and regional strategies. The manager leads the full store team, fostering an inclusive, collaborative, and entrepreneurial culture, and identifies the store’s strengths, opportunities, and competitors. The role analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service and selling, sales and budget performance, store scheduling, team recruitment and development, operational routines, visual merchandising, stock and garment presentation, store maintenance, and compliance with security, legal, and health and safety procedures. The manager also supports in-store omni services and technology, and works closely with the Area team and store leadership.

Requirements

Relevant experience working in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership skills and willingness to take responsibility for others.
Confidence in team coaching and development.
Effective communication skills.
Analytical problem-solving ability and capability working with numbers and managing statistics.

Responsibilities

Manage the total omni-customer experience and ensure visual and commercial curation aligns with store format, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure the team provides personal customer service, fashion guidance, and active product selling.
Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results and profits.
Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule within the budgeted hours plan and in line with sales budgets and commercial activities.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Identify commercial opportunities, maintain competitor awareness, and manage store maintenance cost-efficiently.
Ensure administrative routines for people and store operations are handled correctly.
Keep current with fashion trends, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, upskill, develop, and retain team members; manage performance, evaluations, and succession planning.
Collaborate with the Area team, visual merchandisers, and store leadership team, and maintain effective communication and professionalism.
Plan and schedule the team, and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, and ensure high-quality visual and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to relevant area or sales-market colleagues.
Support daily store opening and closing routines and processes.
Ensure garment-cycle, delivery, garment presentation, and fitting-room routines follow standards and use provided tools and technology.
Maintain in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global, local, regional, and sales-market guidelines.
Maintain back-of-house information, health and safety, and tidiness for colleagues.