H&M Store Manager - Willow Grove Park Mall

H&M Group•Abington Township, PA

8h•$67,400 - $77,480

About The Position

The Store Manager is responsible for the store’s holistic omni customer experience and for maintaining visual and commercial standards in line with the store format, global guidelines, and regional strategies. The role leads the full store team, builds an inclusive and collaborative culture, identifies the store’s strengths and opportunities, monitors competitors, and analyzes sales to create plans that optimize results and profits. The manager oversees customer service, sales and budget goals, scheduling, store administration, fashion and trend awareness, and team talent and performance management. The role also ensures effective retail operations, including stock levels, garment presentation and care, store opening and closing routines, in-store omni services and technology, price signage, and a clean, safe, and orderly sales floor and back of house.

Requirements

Relevant experience in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong team coaching and development capabilities.
Effective communication skills.
Analytical problem-solving ability and confidence working with numbers and managing statistics.
Ability and willingness to take responsibility for others.

Responsibilities

Own the total omni customer experience and maintain visual and commercial standards according to the store format, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure teams provide personal service, initiate customer interactions, guide customers through fashion stories, and actively sell products.
Establish, analyze, and follow up on sales and budget goals, creating plans to optimize results and profits.
Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to budgeted hours in line with sales budgets and commercial activities.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Identify commercial opportunities, understand store strengths and opportunities, and maintain awareness of competitors.
Manage store maintenance cost-effectively and ensure administrative routines for people and operations are handled correctly.
Keep current on fashion trends, products, brands, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Build understanding of the local area, customers, competition, and fashion trends.
Manage talent and performance, including recruiting, onboarding, upskilling, developing, evaluating, and succession planning for the team.
Plan and schedule teams, communicate regularly with colleagues, and collaborate with the Area team, store leadership team, and visual managers.
Ensure procedures, routines, security, and legal requirements are followed throughout the store.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, high-quality visual and commercial product presentation, garment care, and appropriate stock levels.
Support daily store opening and closing routines and ensure the full garment cycle and fitting-room routines meet standards and use provided tools and technology.
Maintain in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Maintain price signage in accordance with global, local, and regional guidelines and requirements.
Keep back-of-house areas updated, safe, tidy, and supplied with key information.