H&M Sales Advisor - Ross Park Mall
About The Position
As a Sales Advisor at H&M, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer fashion and product knowledge to support a great customer experience. You also help with garment refill and care, merchandise presentation, and maintaining a clean and tidy sales floor and back of house, working with the store team to deliver excellent service. The role combines customer sales and service with fashion and trend awareness, teamwork, and retail operations. Responsibilities include supporting sales targets, promoting the Customer Loyalty App and sustainability initiatives, sharing knowledge with colleagues, following store procedures and legal requirements, and completing garment handling, replenishment, fitting room, checkout, visual merchandising, and in-store technology tasks. Sales Advisors may also support store opening and closing. The position is hourly and non-exempt. The listed pay rate is $15.50 per hour. The posting describes comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave, paid time off, a community day, and employee discounts.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and H&M products.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively during customer interactions.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Help maintain a clean and tidy sales floor, back of house, and stockrooms.
- Support garment presentation and visual execution, maintaining attractive merchandise displays and clear trends and stories in line with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Employee discount card for H&M Group brands in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Extensive development opportunities around the globe.
- Access to Colleague Resource Groups for community and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
