H&M Sales Advisor - Southern Park Mall

H&M • Youngstown, OH

1d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. You actively promote and sell H&M products, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting commercial and operational actions to help reach sales targets.

You contribute to the store’s daily operations by completing the garment cycle, maintaining garment care and stock levels, operating fitting room and checkout areas, and supporting attractive merchandise presentation. You help keep the sales floor and back of house clean and tidy, follow applicable procedures and legal and health-and-safety requirements, and support store opening and closing. You work collaboratively with colleagues, share knowledge, participate in training, and give and receive feedback.

The role is hourly and non-exempt, with a stated pay rate of $13.00 per hour. The posting describes an inclusive, values-driven workplace and lists employee benefits and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, with motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and share relevant fashion trends, product information, stories, and styles.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial and operational actions to reach sales targets with the store management team.
• Stay informed about fashion trends, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements; give and receive feedback and participate in relevant onboarding, training, and development activities.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount across H&M Group brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities and access to a global talent community.
• Access to Colleague Resource Groups (CRGs) for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed