H&M Department Supervisor - Oak Park Mall

H&M Group•Overland Park, KS

7d•$19 - $22

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the best customer experience in the department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, and supports customer and colleague expectations. The supervisor helps deliver the total omnichannel customer experience through visual and commercial product presentation, customer service, sales, and the correct handling of fitting-room, checkout, returns, exchanges, and administrative routines. The role monitors department strengths and commercial opportunities, works with the Department Manager to address them, and supports customer loyalty and in-store sustainability initiatives. The supervisor shares fashion and product knowledge, supports and develops the store team through communication, collaboration, and feedback, and ensures store procedures and legal requirements are followed. Retail operations responsibilities include maintaining clean and organized sales-floor and back-of-house areas, stock levels, garment care and presentation, price signage, omnichannel services and technology, and opening and closing the store.

Requirements

Emerging leadership ability and enjoyment of taking responsibility.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric mindset.

Responsibilities

Support store Sales and Profit goals by executing plans to deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions.
Identify department strengths and commercial opportunities and work with the Department Manager to act on them.
Ensure customer service across the store and help the team promote and sell products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are completed correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information to customers.
Retain and share knowledge and skills with the store team.
Collaborate, plan, and work with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards and use provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local strategies and regional or sales-market requirements.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.