H&M Department Supervisor - Southgate Mall

H&M•Missoula, MT

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, and is responsible for customer experience, team support, retail operations, and visual and commercial execution. The supervisor also handles the daily opening and closing of the store. The successful candidate is an emerging leader who enjoys taking responsibility and is ambitious, supportive, and an effective communicator. The role calls for analytical problem-solving, comfort working with numbers and statistics, and motivation by achievement, performance, and competition, with a strong focus on customers.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communicator who is supportive of colleagues.
Analytical problem-solver capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support sales and profit goals by executing plans to deliver a strong customer experience in the department and store.
Support the total omnichannel customer experience, ensuring visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions and identify departmental strengths and commercial opportunities in collaboration with the Department Manager.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, returns, and exchange routines.
Ensure administrative routines for people and operations are handled correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure procedures, routines, and legal requirements are followed in all areas of the store.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Maintain fashion quality, visual and commercial product presentation, and garment care.
Secure good stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Follow best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and sales-market or regional requirements.
Update and maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Development opportunities and access to a global talent community.