H&M Department Supervisor - Southgate Mall

H&M Group • Missoula, MT

6d • $19 - $22

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and throughout the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, oversees commercial and visual execution, helps develop and motivate the team, maintains store operations and presentation, and is responsible for opening and closing the store.

Requirements

• Be an emerging leader who enjoys taking responsibility.
• Be ambitious, supportive, and an effective communicator.
• Be an analytical solution finder and be capable of working with numbers and managing statistics.
• Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

• Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
• Represent the H&M brand positively in customer interactions.
• Identify department strengths and commercial opportunities, and work with the Department Manager to address them.
• Ensure customer service across the store and help the team actively promote and sell products.
• Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure fitting room and checkout routines are followed, including transactions, returns, and exchanges.
• Ensure administrative routines for people and store operations are handled correctly.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and other relevant information with customers.
• Retain and share knowledge and skills with the store team.
• Collaborate and plan with the in-store Visual Merchandiser team.
• Give and receive feedback to support learning and development.
• Communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
• Maintain stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, from delivery to presentation, and fitting room routines follow internal standards and use provided tools and technology.
• Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signage throughout the store according to applicable guidelines and strategies.
• Maintain back-of-house areas and colleague information, including health and safety information and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• Participation in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave and paid time off, including a community day.
• Development opportunities and access to a global talent community.
• Colleague Resource Groups and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed