H&M Department Supervisor - NorthPark Mall

H&M Group • Davenport, IA

6h • $17 - $20

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the Best Customer Experience in their department and across the store. The role follows applicable legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains fashion and commercial presentation, helps develop the store team, and oversees retail operations, including opening and closing the store.

Requirements

• Emerging leadership skills and willingness to take responsibility.
• Effective communication skills.
• Supportive approach to colleagues.
• Ability to analyze problems and find solutions.
• Ability to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric approach.

Responsibilities

• Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
• Represent H&M positively during customer interactions.
• Assess department strengths and identify commercial opportunities, working with the Department Manager to act on them.
• Ensure customer service is provided throughout the store and that the team actively promotes and sells products.
• Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Ensure fitting-room and checkout routines are followed, including transactions, returns, and exchanges.
• Ensure people and operational administrative routines are completed correctly.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and other relevant information with customers.
• Retain and share knowledge and skills with the Store team.
• Collaborate and plan with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to support learning and development.
• Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high fashion quality and visual and commercial product presentation, including good garment care.
• Maintain good stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards, using provided tools and technology.
• Maintain best practices for in-store omnichannel and technology services, including the Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs in accordance with global and local guidelines and market or regional requirements.
• Maintain back-of-house areas and colleague information, including health and safety and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Global development opportunities.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Access to Colleague Resource Groups and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed