H&M Sales Advisor- Northpark mall

H&M Group • Ridgeland, MS

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, answering questions, and sharing relevant fashion and product information. The role actively promotes and sells products, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting sales targets in coordination with store management.

The Sales Advisor contributes to daily store operations, including the full garment cycle from unpacking and replenishment through steaming and garment care; operating fitting-room and checkout areas; maintaining stock levels; and keeping the sales floor and back of house clean and organized. The role also supports attractive merchandise presentation, in-store omni services and technology, and store opening and closing.

The position requires following store procedures, health and safety guidelines, and applicable legal requirements. Advisors share knowledge with colleagues, exchange feedback, and participate in relevant onboarding and training. The role is suited to someone who is passionate about fashion, enjoys helping customers, and works well in a collaborative, dynamic environment.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow store procedures and participate in feedback, onboarding, and relevant training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to established practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house; replenish merchandise to maintain good stock levels.
• Support garment presentation and maintain attractive displays and clear trends and stories according to visual and commercial guidelines.
• Maintain and follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS
• Staff discount card for H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Global development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed