H&M Sales Advisor- Northpark mall

H&M • Ridgeland, MS

13h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and share relevant fashion and product information. You support customers throughout their shopping experience and help create an inviting, clean, and well-presented store environment. Working with the store team, you contribute to sales targets, garment care and replenishment, merchandise presentation, and store operations.

The role also includes learning and sharing knowledge with colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and supporting in-store services and technology. Sales Advisors may assist with opening and closing the store and must follow applicable health and safety guidelines.

This is an hourly, non-exempt position. The posted pay rate is $13.00 per hour. The posting notes that duties may include additional responsibilities at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M's in-store products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service.
• Engage customers in conversation and help them navigate fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; and give and receive feedback.
• Participate in relevant onboarding, introduction processes, training, and courses.
• Complete garment handling from unpacking and replenishment through steaming and garment care.
• Operate fitting room and checkout areas according to established practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discount across H&M Group brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed