H&M Sales Advisor - NorthPark Mall

H&M Group • Davenport, IA

6h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. You help customers make the most of their shopping experience while supporting garment care, replenishment, presentation, and a clean, tidy sales floor and back of house. You work collaboratively with the store team to deliver an excellent customer experience and support store sales goals.

The role also includes keeping current with fashion and product trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and taking part in relevant onboarding and training. Retail operations include managing fitting room and checkout areas, completing the garment cycle, maintaining merchandise displays and stock levels, supporting in-store services and technology, and assisting with opening and closing the store.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products.
• Promote and sell products, and support commercial or operational actions to reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, product, and store operations knowledge with customers and colleagues.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Give and receive feedback and participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing of the store.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Career growth and development opportunities.
• Comprehensive benefits that include health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed