H&M Department Supervisor - NorthPark Mall

H&M•Davenport, IA

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation, develops and communicates with the team, and helps ensure store operations run according to established standards. The position also includes opening and closing the store daily. A successful Department Supervisor is an emerging leader who enjoys taking responsibility. They are ambitious, supportive, and effective at communicating; they can analyze and solve problems, work with numbers and statistics, and are motivated by achievement, performance, and competition while remaining customer-focused.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric mindset.

Responsibilities

Support the store’s Sales and Profit goals and deliver a strong customer experience throughout the department and store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service is provided throughout the store and that the team actively promotes and sells products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure fitting-room and checkout routines are followed, including transactions, returns, and exchanges.
Ensure people and operations administrative routines are handled correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the store team.
Collaborate with and plan alongside the in-store Visual Merchandiser team.
Give and receive feedback to support learning and development among colleagues.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed in all areas.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery to presentation, and fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, such as Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and strategies.
Update and maintain back-of-house information and areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Colleague Resource Groups (CRGs) and networking opportunities.
Development opportunities and access to a global talent community.
Employee discount at H&M, & Other Stories, and COS for expressing personal style.