H&M Sales Advisor - NorthPark Mall

H&M • Davenport, IA

4d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available Omni experiences, sharing relevant fashion and product information, and actively promoting and selling products. The role supports sales targets, customer loyalty initiatives, and in-store sustainability initiatives while representing the H&M brand positively.

The position also involves garment care and replenishment, fitting room and checkout operations, merchandise presentation, maintaining clean and tidy sales-floor and back-of-house areas, and supporting in-store Omni services and technology. Sales Advisors follow store procedures, health and safety guidelines, and legal requirements; collaborate with colleagues; and participate in relevant onboarding, training, and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.

Responsibilities

• Welcome and guide customers through the store and available Omni experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and support actions to reach sales targets.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback; and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store Omni services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines, store procedures, routines, and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed