H&M Sales Advisor - Fayette Mall

H&M Group • Lexington, KY

7d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. The role supports sales targets and promotes the H&M Customer Loyalty App and in-store sustainability initiatives.

The position also involves store operations and merchandise presentation, including unpacking, replenishing, steaming, and caring for garments; maintaining fitting rooms, checkout areas, stockrooms, and the sales floor; supporting attractive displays and adequate stock levels; and using in-store OMNI services and technology. Sales Advisors work collaboratively with colleagues, follow store procedures and legal and health-and-safety requirements, and may support store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups and networking opportunities
• Global career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed