H&M Sales Advisor - Southpark Mall

H&M•Charlotte, NC

13h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to share relevant information, promote and sell products, and support customers throughout their visit. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, and work with the store management team on commercial and operational actions to reach sales targets. The position contributes to store operations by completing the garment cycle, replenishing and caring for merchandise, maintaining attractive displays, and keeping the sales floor and back of house clean and tidy. The Sales Advisor operates fitting rooms and checkout areas, supports in-store OMNI and technology services, and assists with store opening and closing. The role also involves following procedures, routines, health and safety guidelines, and applicable legal requirements; sharing knowledge with colleagues; and participating in relevant onboarding and training. This is an hourly, non-exempt position with a stated pay rate of $15.00 per hour. H&M describes its workplace as inclusive and values-driven, with opportunities for development and access to colleague resource groups. Benefits include health insurance, wellness and family support programs, a company-match retirement plan, paid leave and time off, a community day, and employee discounts on H&M Group brands. Employees are also included in the H&M Incentive Program (HIP).

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action orientation.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
Promote and sell products, and promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
Follow store procedures, routines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology services and tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow health and safety guidelines and legal requirements applicable to the role.