H&M Sales Advisor - Greenbrier Mall

H&M Group•Chesapeake, VA

2d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support the store in reaching its targets. You also contribute to garment care and replenishment, merchandise presentation, and keeping the sales floor and back of house clean and organized while collaborating with the store team to deliver an excellent customer experience. The role involves staying informed about fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures, routines, and legal and health-and-safety requirements; and participating in onboarding and relevant training. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, maintaining stock levels and displays, supporting in-store OMNI and technology services, and assisting with store opening and closing. This is an hourly, non-exempt position with a stated pay rate of $15.50 per hour. The posting describes H&M as an inclusive, values-driven organization and notes access to colleague resource groups, global career development opportunities, wellbeing and family support programs, and employee benefits.

Requirements

Experience in sales in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and support team learning and development.
Follow store procedures, routines, and applicable legal and health-and-safety requirements.
Participate in onboarding, introduction processes, and relevant training and courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain and follow best practices for in-store OMNI and technology services and tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.