H&M Sales Advisor - Greenbrier Mall

H&M • Chesapeake, VA

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling products and using fashion and product knowledge to give customers relevant information and support. The Sales Advisor also supports garment refill and care, merchandise presentation, and the upkeep of a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience.

The role combines customer sales and service with retail operations and visual execution. It includes helping the store reach sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, maintaining stock and displays, supporting fitting-room, checkout, and OMNI services, and following store procedures, health and safety guidelines, and legal requirements. The position is hourly and non-exempt, with a listed pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed