H&M Sales Advisor - Eastwood Mall

H&M•Niles, OH

5d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports the store team in delivering an excellent customer experience. Sales Advisors also handle garment care and replenishment, maintain product presentation and merchandise displays, and contribute to a clean and tidy sales floor and back of house. The position supports store operations, including fitting room and checkout areas, in-store services and technology, and opening and closing procedures. It requires following store processes, health and safety guidelines, and applicable legal requirements while working collaboratively with colleagues.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct service and support.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; follow procedures and participate in relevant onboarding and training.
Give and receive feedback with colleagues to support learning and development.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floors, back of house, and stockrooms.
Support garment presentation and merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing procedures.
Follow applicable health and safety guidelines and legal requirements.