H&M Sales Advisor - Eastwood Mall

H&M Group•Niles, OH

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use your fashion and product knowledge to help customers make informed choices and have a positive shopping experience. You also support garment replenishment and care, merchandise presentation, and the upkeep of a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience. The role involves engaging with customers, promoting H&M products, trends, the Hello Member loyalty app, and in-store sustainability initiatives. You contribute to sales targets, maintain current fashion and product knowledge, share knowledge with colleagues, and follow store procedures and legal requirements. Retail operations include garment care, fitting room and checkout operations, stock replenishment, visual presentation, in-store services and technology, and store opening and closing support. This is an hourly, non-exempt position. The stated pay rate is $13.00 per hour. The posting identifies the role as a Sales Advisor and refers to Sales Associates in its compensation information.

Requirements

Passion for fashion and the products created in store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversations and help them navigate fashion trends, stories, and products throughout the store.
Promote and sell products and support commercial or operational actions to reach sales targets with the store management team.
Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
Represent the H&M brand positively in customer interactions.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.