H&M Store Manager - White Oaks Mall
About The Position
The Store Manager is responsible for the store’s holistic omni customer experience, visual and commercial standards, and execution of global and regional strategies. The role leads the full store team, fosters an inclusive culture of collaboration and entrepreneurial spirit, and identifies the store’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service, sales performance, fashion and trend awareness, team recruitment and development, scheduling, store operations, visual presentation, stock levels, store routines, security, and compliance. The Store Manager collaborates with the Area team and store leadership team, supports omni services and in-store technology, and ensures the store and back-of-house remain clean, organized, and aligned with company standards.
Requirements
- Relevant experience in a leadership position.
- Retail management and retail operations experience.
- Experience collaborating closely with a team.
- Strong leadership skills and willingness to take responsibility for others.
- Confidence in team coaching and development.
- Ambition and effective communication skills.
- Analytical problem-solving ability and capability to work with numbers and manage statistics.
Responsibilities
- Own the total omni customer experience and maintain visual and commercial standards aligned with the store format, global guidelines, and regional strategies.
- Represent the H&M brand positively and ensure the team provides personal customer service, engages customers, shares fashion knowledge, and actively sells products.
- Establish, analyze, and follow up on sales and budget goals; create plans to optimize sales and profits.
- Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Schedule staffing to budgeted hours in line with sales budgets and commercial activities.
- Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
- Identify commercial opportunities, understand store strengths and competitors, and act on opportunities.
- Manage store maintenance cost-efficiently and ensure administrative routines are completed correctly.
- Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares relevant knowledge with customers.
- Recruit, onboard, upskill, develop, and retain team members; manage talent and performance, complete evaluations, and plan succession.
- Collaborate with the Area team and store leadership team, including visual managers, and maintain excellent communication and professionalism.
- Plan and schedule the team; communicate regularly with colleagues to inform, motivate, and inspire them.
- Ensure procedures, routines, security measures, and legal requirements are followed throughout the store.
- Participate in relevant onboarding, training, and development courses.
- Maintain a clean and tidy sales floor and back of house, with high-quality visual and commercial product presentation and garment care.
- Maintain appropriate stock levels and provide allocation input to relevant area or sales-market colleagues.
- Support daily store opening and closing routines and processes.
- Ensure garment-cycle, delivery, presentation, and fitting-room routines meet standards and use provided tools and technology.
- Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs throughout the store in accordance with applicable guidelines and strategies.
- Keep back-of-house colleague areas updated, tidy, and aligned with health and safety requirements.
Benefits
- Staff discount on H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care FSA.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Global development opportunities and access to colleague resource groups.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
