H&M Department Manager - Northpark Mall

H&M Group•Ridgeland, MS

2d•$24 - $27

About The Position

As a Department Manager at H&M, you lead and support your team, fostering an inclusive culture of collaboration and entrepreneurial spirit. You ensure an excellent operational and visual experience for the store, customers, and colleagues; understand the store’s strengths, opportunities, and competitors; and analyze sales to create plans that improve results and profits. You are responsible for the total omnichannel customer experience in your store, including customer service, sales, department performance, cost-efficient operations, and adherence to administrative and store routines. You oversee recruitment, onboarding, performance management, development, scheduling, and communication for your team. You also ensure strong fashion and product presentation, stock and garment-cycle routines, upkeep of store technology and omnichannel services, price-sign standards, and daily store opening and closing. The role is suited to a strong, supportive leader who takes responsibility for others, communicates effectively, works confidently with numbers and statistics, and is motivated by achievement, performance, and customer-centric results. Compensation is an expected base salary of $23.56–$27.09 per hour. The position is non-exempt and hourly.

Requirements

Strong leadership and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Truly customer-centric.

Responsibilities

Own the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
Monitor department strengths and commercial opportunities, and take action to improve performance.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes and sells products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, returns, exchanges, and administrative routines.
Stay informed about fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team, give and receive feedback, and collaborate and plan with the in-store Visual Merchandiser team.
Plan and schedule the team, and communicate regularly with store colleagues through meetings and other updates.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain stock levels and provide allocation input to the Area team.
Ensure delivery-to-presentation garment-cycle and fitting-room routines meet internal standards, using provided tools and technology.
Maintain in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.