H&M Department Manager - Northpark Mall

H&M • Ridgeland, MS

2d • Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for creating an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and analyzing sales to develop plans that optimize results and profits.

The manager oversees the department’s customer experience, sales and budget goals, visual and commercial presentation, customer service, and cost-efficient operations. They recruit, onboard, develop, evaluate, schedule, and communicate with team members, while collaborating with the in-store Visual Merchandiser team. They also ensure compliance with store procedures, routines, and legal requirements.

The position manages retail operations and visual execution, including stock levels, garment care and presentation, fitting-room and checkout routines, in-store omni services and technology, pricing presentation, back-of-house upkeep, and daily store opening and closing. The role is hourly and non-exempt, with an expected base salary range of $23.56–$27.09 per hour.

Requirements

• Strong leadership skills and enjoyment of taking responsibility for others.
• Ambitious and an effective communicator.
• Supportive and able to find analytical solutions.
• Capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Responsibilities

• Lead, support, and motivate the department team while fostering an inclusive, collaborative, and entrepreneurial culture.
• Manage the total omni customer experience and ensure visual and commercial curation follows global guidelines.
• Represent H&M positively during customer interactions and ensure customer service and product promotion across the store.
• Identify department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
• Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are handled correctly.
• Stay current with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
• Recruit, onboard, manage performance, upskill, develop, evaluate, and plan succession for team members.
• Collaborate and plan with the in-store Visual Merchandiser team, exchange feedback, and support colleagues’ development.
• Plan and schedule the team; communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed; participate in relevant onboarding, training, and development courses.
• Maintain a clean and tidy sales floor and back of house, including stockroom areas, and ensure high-quality visual and commercial product presentation and garment care.
• Secure good stock levels and provide allocation input to the Area team.
• Manage the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
• Maintain in-store omni services and technology, including tools such as Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs throughout the store in line with global and local strategies and regional requirements.
• Maintain back-of-house information, health and safety, and tidiness for colleagues.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands, in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Access to Colleague Resource Groups and networking opportunities.
• Global career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed