H&M Sales Advisor - Fair Oaks Mall

H&M Group • Fair Oaks, VA

2d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling products, sharing relevant fashion and product knowledge, and supporting customers throughout their shopping experience. Sales Advisors also complete garment care and replenishment tasks, maintain attractive merchandise displays, and help keep the sales floor and back of house clean and organized. They work collaboratively with the store team to support sales targets and deliver a positive customer experience.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and help them explore fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions to help reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues, and give and receive feedback.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Participate in relevant onboarding, introduction processes, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discount across H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Colleague Resource Groups providing community and networking opportunities.
• Global career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed