H&M Sales Advisor - Fair Oaks Mall

H&M • Fairfax, VA

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experience, supporting them with product information and helping them find the best experience. You use your fashion and product knowledge to engage customers, promote and sell products, and share relevant information about trends, stories, and products. You also support sales targets, customer loyalty and in-store sustainability initiatives.

The role includes garment care and replenishment, fitting room and checkout operations, visual presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You follow store procedures, routines, legal and health-and-safety requirements, and work collaboratively with colleagues to deliver a strong customer experience. Duties may include opening and closing the store and supporting in-store OMNI services and technology.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Ability and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversations and provide relevant information about fashion trends, stories, products, and services.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues, and give and receive feedback.
• Follow store procedures, routines, and legal requirements; participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.
• Staff discount card usable across H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed