Optical Manager

Boscov's•Lebanon, PA

13d

About The Position

Boscov’s is seeking a non-licensed Optical Manager to join its Optical team. The role combines dispensing optician duties with management responsibilities. The manager serves customers, oversees appointments and store operations, handles prescriptions and eyewear orders, processes vision insurance, and acts as a liaison between customers and the lab to help ensure orders are completed promptly. The position also includes leading associates, maintaining compliance and department standards, and partnering with the Director of Optical Services, independent doctors, and Boscov’s store leadership.

Requirements

At least 2 years of retail management experience, with a drive for results and a proven record of reaching goals.
High school diploma or GED equivalent.
Strong skills in supervising and mentoring others to support customer satisfaction and sales.
Ability to use computer systems for sales, ordering, and timekeeping.
Polished customer service skills and the ability to understand patients’ needs.
Ability to resolve customer complaints tactfully and achieve positive outcomes.
Reliability and punctuality to maintain store hours and coverage.
Flexibility in scheduling and ability to work Saturdays and special sales events.

Nice To Haves

Interest in fashion eyewear and an eye for style.

Responsibilities

Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s commitment to quality and care.
Interpret prescriptions, take optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
Lead, coach, and develop store associates to achieve sales goals, provide excellent customer service, and maintain operational excellence.
Oversee daily store operations, including scheduling, workflow, order management, inventory support, and timely customer communication about order status.
Process and verify third-party vision insurance benefits and claims in accordance with company procedures.
Follow company policies and HIPAA regulations, and protect confidential patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
Partner with the Director of Optical Services on business performance, operational and maintenance needs, associate development, and relationships with independent doctors and Boscov’s store leadership.
Keep the optical department clean, organized, and visually appealing.