Licensed Optical Manager - Freehold Raceway Mall
About The Position
Warby Parker is hiring a Licensed Optical Manager to join its in-house Optical team at Freehold Raceway Mall. The manager uses optical expertise and product knowledge to create positive customer experiences, assists customers with eyewear needs, and leads the store's Opticians as both a coach and a hands-on team member. The role combines customer-facing optical work with team leadership and store operations. It includes taking and recording measurements, fitting and adjusting eyewear, ensuring finished eyewear meets optical standards and customer requirements, and explaining prescriptions and products. The manager supports employee development, customer-service programs, staffing, the Optician Apprentice Program, store systems, inventory databases, and business operations. The position reports to the Store Leader.
Requirements
- Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in non-licensing states.
- Have at least 2 years of experience in a management position.
- Be a strong leader and mentor who models appropriate behavior, drives optical metrics, and adheres to strict optical standards.
- Exercise professionalism and open-mindedness when making decisions on behalf of the team.
- Have a passion for the eyewear and retail industries.
- Communicate clearly and effectively, including explaining technical terms in an accessible way to customers.
- Be dedicated to exceeding expectations for customers and teammates.
- Be detail-oriented and organized, and able to prioritize tasks and responsibilities in a fast-paced, changing environment.
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Help customers meet their eyewear needs.
- Take and record measurements, and adjust and fit eyewear accurately.
- Check finished eyewear against optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Manage and develop a team of Opticians through feedback, ongoing development conversations, and leading by example on the floor.
- Uphold exceptional customer-service standards and implement retail experience programs to increase customer loyalty and engagement.
- Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
- Stay current with HR policies and procedures to promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
- Support general store systems, inventory databases, and business operations.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- 401(k) retirement savings plan
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- Eligible employees may receive variable compensation in addition to base salary or hourly pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
