Sales Manager - Freehold Raceway Mall
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The Sales Manager engages with customers, contributes to process ideation and improvement, and participates in special projects. The role has a direct impact on company success and provides exposure to strategic operations and business and Retail leaders. Similar roles at other brands may be called Assistant Store Manager. The Sales Manager communicates Warby Parker’s values and brand philosophy, troubleshoots the point-of-sale system, oversees inventory procedures, and develops processes to improve customer service and shopping experiences. The role also manages daily zoning schedules, opens and closes the store, leads shift and other meetings, and directs a team of 8–10 team members. The Sales Manager helps with biannual performance reviews, onboarding, and ongoing training while fostering a respectful, inclusive, service-minded culture. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to scale while doing good, make vision care simple and accessible, and distribute a pair of glasses to someone in need for every pair sold through its Buy a Pair, Give a Pair program.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- A self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- An upbeat and empathetic team player.
- Motivation to perform at a high level and help teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee the store’s inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead beginning-of-shift and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent service.
- Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical Education Reimbursement
- Free eyewear
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
