Seasonal Ambassador - Eastview Mall
About The Position
Seasonal Ambassadors at Lush use their product and brand knowledge to provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role focuses on understanding customers’ needs, offering personalized product recommendations, and sharing product expertise. Seasonal Ambassadors also communicate Lush’s brand values, build product knowledge, contribute to community engagement, and help make a positive impact through their work.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
- Provide a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
- Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
- Support community engagement through store parties and other initiatives that help attract customers and promote the brand.
- Develop and maintain knowledge of Lush products, ingredients, and benefits to make informed recommendations.
- Use company resources to improve sales techniques and product knowledge, support team development, assess performance, and seek feedback and learning opportunities.
- Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize employees’ contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Adjust product displays in real time based on sales, following visual merchandising guidelines.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
