Seasonal Ambassador - Smith Haven Mall
About The Position
Seasonal Ambassadors at Lush are product and brand experts who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences. The role involves understanding customers’ needs, making personalized product recommendations, demonstrating product benefits, and sharing Lush’s brand values. Seasonal Ambassadors continually expand their knowledge of products and ingredients, develop their sales skills, support their teammates, and help maintain a clean, organized, and visually appealing shop. This is a seasonal contract role with a schedule of 0–39 hours per week.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
- Deliver a world-class customer experience by listening to customers, asking open-ended questions, identifying needs, recommending products, and demonstrating product benefits and features.
- Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
- Support community engagement by hosting store parties and other initiatives that help bring traffic to the shop.
- Continually develop product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
- Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
- Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize individual contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay informed about company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines to adjust product displays in response to sales and improve the customer experience.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
