Store Manager - Kay Jewelers - Smith Haven Mall

KAY•Lake Grove, NY

5d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches staff on brand representation and store execution, and develops strategies to meet sales goals. The role analyzes reports and store operations to identify trends, opportunities, and operational issues; develops plans to address them; and collaborates with nearby Signet store managers. The Store Manager recruits and develops talent, supports onboarding and ongoing training, sets goals, monitors performance, maintains open communication, and ensures accurate team member records. The role also ensures respectful and professional treatment of team members, guests, and vendors; responds to management directives and information requests; maintains store cleanliness and policy compliance; and manages discounting, expenses, payroll, and repair departments to support sales and profit margins. The schedule includes a combination of opening and closing shifts, weekdays and weekends, with hours increasing during peak selling periods. Managers should aim for a five-day, 40-hour work week during non-peak periods. Regular scheduled attendance is essential. Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and explain detailed information.
Reliability and dependability.
Ability to stand, reach with hands and arms, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, corporate strategy, and initiatives, ensuring team members understand goals and their role in achieving them.
Coach staff on brand image, customer interactions, store visuals, marketing execution, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Deliver and ensure an exceptional customer experience through training, customer outreach, communication, follow-up, and clear expectations; empower team members to resolve customer issues within established parameters.
Meet sales projections and quotas by developing strategies to maximize personal and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes of problems, and develop plans to address opportunities and issues.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise and service needs or excesses.
Collaborate with Signet store managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, develop, and coach talent; set actionable goals and monitor progress and performance.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional and inclusive work atmosphere, treating team members, guests, and vendors with respect.
Respond promptly and accurately to management directives, merchandise transfer and inventory requests, and requests for information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Control discounting, expenses, payroll, and repair departments to achieve strong sales performance and improve profit margins.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.