Store Manager - Kay Jewelers - Smith Haven Mall

Signet Jewelers•Lake Grove, NY

7d•$50,000 - $83,000•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers an exceptional customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops staff, and ensures consistent representation of the brand. The role analyzes sales and operational results, identifies opportunities and problems, and develops plans to improve performance. The manager also supports customer issue resolution, talent selection and development, inclusive workplace practices, operational compliance, and effective store coverage. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with a mix of opening and closing shifts and weekday and weekend work based on store needs. Hours increase during peak selling periods. Regular attendance is an essential job function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate, and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for regular weekend, evening, holiday, and extended hours; travel to training and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations, explain strategic initiatives, and ensure staff understand how goals will be achieved.
Coach and develop staff to represent the brand consistently in customer interactions and store visuals and marketing.
Deliver and ensure an exceptional customer experience through training, outreach, communication, clear expectations, and follow-up.
Empower team members to resolve customer issues within established parameters and compile and follow up on customer requests.
Attain company sales projections and quotas and develop strategies to maximize individual and team sales potential.
Review reports and store operations, identify trends, strengths, opportunities, and root causes of operational problems, and implement improvement plans.
Keep management informed about competitors’ marketing, merchandising, and payment programs and changing merchandise or service needs.
Collaborate with other Signet Store Managers in the mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and accurate team member data in system records.
Establish a respectful, inclusive, professional work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet operating needs, including opening and closing shifts, weekday and weekend coverage, coaching, and training.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.