Store Manager - Kay Jewelers - University Mall

KAY•South Burlington, VT

12d

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment that supports diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates expectations and corporate initiatives, coaches team members, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role develops strategies to achieve sales projections and quotas, analyzes reports and store operations, identifies opportunities and operational issues, and implements plans to improve results. The Store Manager also recruits and develops talent, supports onboarding and ongoing training, maintains open communication, and fosters a respectful and inclusive workplace. The position requires a schedule that supports store operations, including a combination of opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. During non-peak periods, the schedule should aim for a five-day, 40-hour work week. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, set priorities, and develop plans to achieve goals.
Ability to work independently without immediate supervision and effectively delegate to others.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to regularly stand, reach with hands and arms, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability to work weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Deliver an exceptional customer experience through personal selling, training, customer outreach, communication, follow-up, and clear expectations.
Coach and develop store staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Communicate performance expectations, set actionable goals, monitor progress, and help team members understand how their performance contributes to company success.
Attain sales projections and quotas, develop strategies to maximize personal and team sales potential, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports, identify trends and root causes of operational issues, and develop and implement plans to address opportunities and problems.
Ensure consistent representation of the brand in customer interactions, store visuals, and marketing.
Select and develop talent, provide a compelling onboarding experience, and maintain open communication that encourages participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, respectful, and inclusive work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Collaborate with other Signet store managers in the same mall or vicinity to support communication, resource sharing, and shared objectives.
Schedule work to support operating hours, sales needs, customer traffic, store coverage, and coaching and training, including opening and closing shifts and increased hours during peak periods.
Perform additional duties and projects as assigned.