Store Manager - Kay Jewelers - Westmoreland Mall

Signet Jewelers•Pittsburgh, PA

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, builds lasting customer relationships, and delivers a high-quality customer experience. The Store Manager sets performance expectations, communicates company initiatives, coaches and develops employees, and ensures consistent brand representation in customer interactions and store visuals. The role oversees customer service and follow-up, sales performance, operational problem-solving, inventory and merchandise requests, and compliance with company policies. It also includes hiring and onboarding talent, maintaining accurate employee records, managing store presentation, and controlling discounts, expenses, payroll, and repair departments. The schedule should support effective store operations and include a mix of opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, and develop plans to meet goals and expectations.
Ability to delegate effectively and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliability and dependability.
Ability to regularly communicate with and comprehend others; stand, reach, and move between display cases to handle merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; hours increase during peak selling periods.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations, coach employees, and ensure they understand company strategy, initiatives, and goals.
Personally sell and develop strategies to achieve sales projections and quotas for the manager and team.
Ensure the team and manager deliver an exceptional customer experience through training, outreach, communication, clear expectations, and follow-up.
Respond to and resolve customer issues within established parameters, and compile and follow up on customer requests.
Review reports and store operations to identify trends, successes, operational problems, and opportunities for improvement; develop and implement plans to address them.
Monitor competitors’ marketing, merchandising, and payment programs, and communicate changing merchandise or service needs to management.
Select, onboard, coach, and develop team members in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor employee performance and progress; maintain accurate team member data in company systems.
Foster a respectful, inclusive, and professional work environment for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Coordinate with other Signet store managers in the mall or vicinity to support communication, collaboration, and shared objectives.
Perform additional duties and projects as assigned.