Store Manager - Kay Jewelers - University Mall

Signet Jewelers•South Burlington, VT

20h•$50,000 - $78,000•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and company strategy, develops employees, and ensures consistent brand representation in customer interactions, store visuals, and marketing execution. The manager analyzes performance and operational reports, identifies trends and opportunities, implements plans to improve results, and keeps management informed about competitors and merchandise or service needs. The role also supports collaboration with other Signet managers in the area. The Store Manager is responsible for recruiting and developing talent, onboarding and ongoing coaching, setting goals, monitoring performance, and maintaining accurate team member records. The manager ensures respectful treatment of team members, guests, and vendors; responds to management directives and customer requests; maintains store cleanliness and policy compliance; and improves sales performance and profit margins through management of discounting, expenses, payroll, and repair departments. The schedule is based on store operating needs and includes opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for five days and 40 hours per week; hours increase during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach employees to deliver a best-in-class customer experience and build lasting customer relationships.
Communicate performance expectations, company strategy, corporate initiatives, and plans for achieving goals.
Train employees and ensure consistent brand representation in customer interactions, store visuals, and marketing execution.
Resolve customer issues within established parameters, conduct customer outreach and follow-up, and compile and follow up on customer requests.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports, observe store operations, identify trends and opportunities, and develop plans to correct operational issues and improve results.
Keep management informed about competitors’ marketing, merchandising, and payment programs, and about changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, communicate performance expectations, monitor progress, and maintain open communication and idea sharing with team members and management.
Maintain accurate team member data in company systems so employees receive eligible Total Rewards.
Establish a positive and professional work atmosphere in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventory requests, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales, customer traffic, coverage, and employee coaching and development, including opening and closing shifts and weekday and weekend work.
Perform additional duties and projects as assigned.
Maintain consistent regular scheduled attendance.