Store Manager - Kay Jewelers - Mesa Mall

KAY•Grand Junction, CO

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is responsible for achieving sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment, supports diversity and inclusion, builds lasting customer relationships, and delivers a high-quality customer experience. The Store Manager sets expectations, communicates company strategy and initiatives, coaches the team, and ensures consistent representation of the brand. The role develops talent through selection, onboarding, training, and ongoing coaching; monitors performance; maintains open communication; and supports a respectful, professional workplace. The Store Manager analyzes results and operations, identifies opportunities and problems, and develops plans to improve sales and store performance while managing expenses, payroll, discounting, and repair departments. The position typically aims for a five-day, 40-hour work week during non-peak periods. Scheduling includes a combination of opening and closing shifts, weekdays and weekends, based on store operating hours, customer traffic, sales needs, coverage, and coaching responsibilities. Hours increase during peak selling periods. Regular attendance is essential. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans to meet goals, and delegate effectively.
Ability to work independently without immediate supervision and to understand and explain detailed information.
Reliability and dependability.
Ability to perform duties requiring regular communication and comprehension, standing, reaching, moving between display cases, and handling or feeling merchandise; also able to sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to distinguish differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Personally sell and lead, coach, and motivate team members to maximize sales potential and achieve company projections and quotas.
Communicate performance expectations, corporate strategy, and initiatives; ensure team members understand goals and how to achieve them.
Train and coach team members to deliver exceptional customer experiences, resolve customer issues, and follow up on customer requests and outreach.
Select, onboard, develop, and retain talent; provide coaching in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor team and individual performance against expected behaviors and results.
Promote a positive, professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Review and analyze reports, identify trends and operational issues, determine root causes, and develop and implement plans for improvement.
Monitor competitor marketing, merchandising, payment programs, merchandise, and services; share relevant observations with management.
Collaborate with Signet Store Managers in the same mall or vicinity to support communication, shared resources, and common objectives.
Maintain accurate team-member data in system records so eligible Total Rewards are provided.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule a combination of opening and closing shifts, weekdays and weekends, to meet business needs and provide appropriate store coverage and team-development time.
Perform additional duties and projects as assigned; maintain consistent, regular scheduled attendance.