Seasonal Ambassador - Brea Mall

Lush Handmade Cosmetics•Brea, CA

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals and create a fun, inclusive team environment that encourages customers to return. They make shopping memorable through personalized recommendations, attentive service, and sharing their product knowledge. The role also promotes Lush’s brand values and its aim to make a positive impact.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Drive sales by using StoreForce dashboard results, seeking feedback, taking ownership of results, and working to exceed sales goals.
Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product benefits and features.
Educate customers about Lush’s values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and initiatives that attract customers.
Continuously develop product knowledge and stay current on products, ingredients, and their benefits to provide informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team development.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay informed about company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays in response to sales and improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.