Seasonal Sales Ambassador - Mall at Green Hills

Lush Handmade Cosmetics•Nashville, TN

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences. The role is about more than selling products: it involves helping customers find suitable products and contributing to a positive impact through Lush’s brand and values.

Requirements

Excellent customer service skills.
Ability to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of results, and grow individual contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating product benefits and features, and seeking ways to make customers’ day.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives that help increase store traffic.
Continually expand product knowledge, stay current on products and ingredients, and make informed recommendations for customer needs.
Use Lush resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills and abilities.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to make real-time product-display adjustments based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace conduct, and health and safety.