Commission Sales - Lingerie - The Mall at Green Hills

Nordstrom•Nashville, TN

8d•Onsite

About The Position

The Commission Sales role in Lingerie helps customers feel good and look their best through personalized service, fashion and fit expertise, and relationship-building. The role includes conducting bra fittings in the fitting room by measuring customers and offering fit and style guidance; Nordstrom provides training on the bra-fitting process. Employees use in-store interactions, outreach, and digital selling tools to build a loyal customer base and contribute to personal sales goals. The position also involves maintaining a customer-ready department and working collaboratively with the team. Hours vary according to business needs, including evenings, weekends, holidays, and event shifts, with occasional flexibility to support other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching; frequent hand use; handling bulky or awkward items; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Conduct bra fittings by measuring customers and providing appropriate fit and style guidance.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up and build lasting customer relationships.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods; occasionally support other departments.