Commission Sales - Shoes - The Mall at Short Hills

Nordstrom • Short Hills, NJ

3d • Onsite

About The Position

Nordstrom is hiring for a professional commission sales role in Shoes at The Mall at Short Hills. The role centers on providing personalized customer service, sharing footwear product and fit expertise, building customer relationships, and meeting personal sales goals. Associates help customers find suitable footwear with curated selections and assistance with fit, buckling, and lacing, supported by fit specialists and the department stockroom.

Sales employees deliver Nordstrom’s 5-Point Selling Standard and use in-store interactions, outreach, and digital tools to develop a personal customer base. They maintain current product and trend knowledge, keep the department customer-ready, and contribute to a productive, positive team environment. The schedule must be flexible to meet business needs, including evenings, weekends, and peak periods. Applications are accepted on an ongoing basis.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs, including evenings, weekends, and peak periods.
• Able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, reach above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Provide honest, confident style and fit feedback to build customer trust and loyalty.
• Set and achieve personal sales goals and remain accountable to results.
• Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
• Maintain product and trend knowledge to serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help the department stay productive.
• Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
• Assist customers with footwear selections and fit, including buckling and lacing.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed