Seasonal and Regular Commission Sales - The Mall at Short Hills

Nordstrom•Short Hills, NJ

3d•Onsite

About The Position

Nordstrom is hiring seasonal and regular Commission Sales employees at The Mall at Short Hills. This professional sales role focuses on providing excellent customer service, building customer relationships, meeting sales goals, and creating shopping experiences that bring customers back. Employees may work in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage, helping customers select products, style complete looks, and make informed choices based on their needs and preferences. Sales employees deliver Nordstrom's 5-Point Selling Standard, build and grow a personal customer base using in-store interactions, outreach, and digital tools, and provide honest style and fit guidance. They are accountable for individual sales goals, maintain product and trend knowledge, and help keep their department customer-ready. The role requires teamwork, organization, comfort with technology, and schedule flexibility, including evenings, weekends, holidays, events, and peak periods. Employees may occasionally support other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching overhead to lift items.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Help customers select products and coordinate outfits appropriate to their style, fit, lifestyle, and needs, depending on department assignment.
Work a flexible schedule that may include evenings, weekends, holidays, event shifts, and peak periods, and occasionally support other departments.