Commission Sales - At Home - The Mall at Short Hills

Nordstrom•Short Hills, NJ

1d•Onsite

About The Position

At Nordstrom, Commission Sales employees provide exceptional customer service, contribute to a positive team environment, and work toward sales goals. In the At Home department, the role helps customers create spaces they love by offering personalized recommendations across bedding, bath, kitchen, tabletop, décor, and gift categories. Salespeople use product knowledge, design awareness, and a consultative approach to match solutions to customers’ style, needs, and lifestyle, and build relationships through service and follow-up for occasions such as moving, entertaining, seasonal updates, and redecorating. This is a professional sales role with commission and potential performance-based incentives or bonuses. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The role involves frequent movement and handling merchandise.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated and goal-oriented approach, with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to continuously move for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in each customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn trust and build customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted resource.
Support teammates, communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book customer-tracking tool.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and occasional support for other departments.