Seasonal and Regular Commission Sales - The Mall at Short Hills

Nordstrom•Short Hills, NJ

2d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at The Mall at Short Hills. This professional sales role focuses on delivering excellent customer service, building customer relationships, meeting personal sales goals, and creating a welcoming shopping experience. Depending on department, employees may help customers shop for women’s apparel, shoes, men’s apparel, kids’ apparel and shoes, jewelry, handbags, accessories, or luggage. The work includes providing styling, fit, sizing, and product guidance; recommending relevant items; and following up with customers to encourage loyalty and repeat business. Employees use Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. They build a personal customer base through in-store interactions, outreach, and digital tools, including the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book. They also help keep the department customer-ready and contribute to a positive, productive team environment. Scheduling varies with business needs and can include evenings, weekends, holidays, event shifts, and occasional support for other departments. Commission rates vary by merchandise; apparel, shoes, and accessories typically range from 3% to 14.5%.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching overhead and lifting items.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, support teammates, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific styling, fit, sizing, and product guidance across apparel, shoes, children’s products, jewelry, handbags, accessories, and luggage.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; provide occasional support to other departments if needed.