Seasonal Ambassador - The Summit at Fritz Farm

Lush Handmade Cosmetics•Lexington, KY

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences. The role involves offering personalized product recommendations, sharing product expertise, and representing Lush’s values and mission.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for issues arising in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and making customers’ day.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Articulate Lush’s values in the shop and through community engagement, including hosting store parties and initiatives that help bring in more traffic.
Continually expand product knowledge, stay up to date on products and ingredients, and provide informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team growth.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and keep up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to make real-time adjustments to product displays based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.