Charlotte-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC•Charlotte, NC

6d•$75,000 - $80,000•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a customer service-oriented, in-the-field role focused on helping people with hearing loss—primarily senior citizens—use ClearCaptions telephone equipment and services. The role primarily involves installing equipment and training customers in their homes, with the remainder of the time spent generating referrals and building community relationships. This is a full-time, remote/work-from-home position requiring independent work and extensive travel by car within the assigned territory, with occasional air travel. The position reports to the Regional Sales Manager. ClearCaptions provides installations for the TTSM to accept and complete. The TTSM also generates leads through customer referrals, relationships with hearing-care providers and other business partners, and educational events. The role requires maintaining customer and territory records, inventory, and positive relationships with assigned customers. Compensation is an earning range of $75,000–$80,000 with uncapped upside and a $45,000 base salary.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car within the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent relationship-building and people skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.

Nice To Haves

Sales experience or other work with seniors.
Experience in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Build relationships with retirement communities and groups in the local market.
Create, attend, and educate consumers at senior and other events.
Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies to service customers.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior-citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as necessary.